This toolkit will remain a live resource we will continue to add information here which we hope will help and support you.
If you or your team have any templates or guides you feel would be a useful resource and you are happy for them to be shared on these pages please send them to: SPPC@wales.nhs.uk
Resources relating to Primary and Community Workforce
Workforce Planning
The Primary care cluster workforce planning - HEIW (nhs.wales) resource (launched July 2021) by HEIW provided resources and guidance on Primary Care Cluster workforce planning.
Locum Hub Wales was created in 2020, as part of the COVID19 response, as tool to support workforce planning and booking shifts. It provided a central portal for GP Practices to advertise GP locum shifts and for GPs to locate and book GP locum shifts with ease. In July 2022 it merged with GPWales to become a single resource. GP Locums are not employed by GPWales; it is purely a mechanism to help GP Locums and Shifts find each other more effectively.
The Wales National Workforce Reporting System (WNWRS) portal provides a Web Portal for Primary Care Data, which is accessible to GP practice staff, Clusters and Health Boards of NHS Wales and other approved stakeholder organisations who have registered as users. Work continues on enhancing the people intelligence available through the portal to further support Primary Care workforce planning.
Workforce Development
The A Guide for the Allied Professionals Workforce and A Short Guide: A Guide for the Allied Professionals Workforce (Published November 2021) by the Strategic Programme for Primary Care (SPPC) provides AHP workforce guidance and a call for the whole health and social care system to implement these recommended organising principles to optimise utilisation of the AHP workforce in Primary and Community Care. This document is intended for clinicians, service managers and leaders, and to everyone else involved in the planning and delivery of clinical services.
The release of An NHS Wales Competence Framework for Nurses working in General Practice (October 2021) provided an outline of general practice nursing with role definitions and competencies outlined for each level of the career path in primary care general practice.
The Practice Managers and Administrators Toolkit - PMAT (launched December 2021) is a resource to build confidence; provide tools to enable change; help develop skills to think about new ways in which general practice can be shaped to meet needs. This is a resource that has been designed for practice managers and developed in partnership with them. The toolkit offers information and advice on the activities undertaken in practice management and administration and has potential to evolve and mature into the go-to hub for practice manager development solutions.
The Learning and development opportunities for new and existing cluster lead roles: A discussion paper (Published April 2022) outlined the existing and planned learning opportunities for cluster lead roles across Wales. The paper concluded with a proposed action plan to address gaps in learning, which would support the ACD programme as it evolved.
The proposed action plan was reviewed for implementation through the Strategic Programme for Primary Care and the Multi-professional Education and Training in Primary and Community Care Programme, and a Plan on a Page was developed.
The Gwella Leadership Portal for NHS Wales, developed by HEIW provides a platform for networking, leadership resources and sharing good practice amongst peers. Networks already set up include:
The Fundamentals of Care Navigation package was developed as a result of the GMS Contract agreement for 2021-22 which included details for an Access Commitment to be introduced from 1 April 2022 see General practice management | Sub-topic | GOV.WALES ) The Access Commitment requires that care navigation be undertaken for all patients telephoning the practice and when their calls are answered, and where clinically appropriate, patients may be signposted to another appropriate service.
In collaboration with Practice Managers and clinical staff, HEIW led on the development of a structured eLearning package to support these GMS contract requirements. The eLearning can be worked through on an individual basis or form the base for group/classroom learning sessions. It should take no longer than 2 hours to complete. The eLearning package comprises three knowledge and theory modules:
A fourth module is included in the package as a downloadable workbook to guide users in the exploration of their local resources and community assets, and to aid effective signposting. Although not a requirement of the eLearning, the workbook is provided to help increase care navigation confidence, skills, and performance.
HEIW also provides information additional Primary Care Training packages Practice Staff may find useful.
Coming soon…
A Primary and Community Care Compendium of Roles and Models. This interactive resource will include spotlight case studies of those working in Primary Care currently who may be working to the top of their licence, in non-traditional and innovative ways, to provide care that meets local needs. The case studies will include supporting materials such as job descriptions, standard operating procedures, policies, and evaluation reports; All the information required to replicate similar roles and models elsewhere, with a fraction of the research and development time.
Collaborative and Cluster Lead Tutorial Video
Professional Collaborative Video - Gwella HEIW Leadership Portal for Wales
Professional Collaborative Video - Gwella HEIW Leadership Portal for Wales
Professional and Collaborative Lead Roles
Professional Collaborative and Cluster Lead Role
Cluster Lead Role Descriptor
Professional Collaborative Role Descriptor