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Autumn Newsletter

The Primary Care Division is part of the Health and Well-being Directorate of Public Health Wales. Our work is aligned to supporting transformation and prevention in primary care and dental public health improvement. 

Fundamentals of Care Navigation

The GMS Contract agreement for 2021-22 included details for an Access Commitment to be introduced from 1 April 2022 see General practice management | Sub-topic | GOV.WALES )  The Access Commitment requires that care navigation be undertaken for all patients telephoning the practice and when their calls are answered, and where clinically appropriate, patients may be signposted to another appropriate service.

In collaboration with Practice Managers and clinical staff, HEIW has led on the development of a structured e-learning package to support the GMS contract requirements.  The eLearning comprises three knowledge and theory modules: 

– Fundamentals of Care Navigation 

– Skills for Care Navigation 

– Care Navigation in Action 

The elearning can be worked through on an individual basis; alternatively, it could be used as the basis to group/classroom learning sessions.  It should take no longer than 2 hours to complete.

A fourth module is included in the package to encourage and facilitate application of learning in the workplace via a downloadable workbook to guide users in the exploration of their local resources and community assets, and to aid effective signposting.   Although not a requirement of the elearning, the workbook is provided to help increase care navigation confidence, skills and performance.To access the elearning directly:  Fundamentals of Care Navigation

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